Comprehensive Maximo Services

Starboard Consulting Maximo Services

Starboard Consulting is a leading asset management technology firm focused on problem solving and delivering real world, practical solutions. Bringing years of asset management experience to our clients, we provide full implementation services, readiness assessments, configuration, upgrades, mobile solutions, integrations to other key enterprise applications, and customized role-based training to deliver essential knowledge to the end-users. Starboard consultants are certified IBM Maximo Deployment professionals. Starboard personnel also have certifications in Mobile technology and offer expertise in complimentary technologies including GIS. Our broad range of Maximo experience gives us the capability to be more efficient and therefore more cost effective for our clients. As specialists in Maximo implementations, we are focused on delivering to the highest standards and expectations of our clients.

Discovering your business situation, identifying risk, and recommending an implementation strategy to manage the risk and effect positive change to your organization.

Assessing and developing improved working practices for infrastructure owners through business process validation and requirements analysis to better utilize Maximo for optimizing lifecycle costs. Business process services can involve:

  • Business Process Workshops
  • Gap Analyses and Recommendations
  • Business Process Redesign
  • Change Management

Offering clients a number of industry-specific templates incorporating proven data, work flows, and standards specific to your industry.

Navigating users through the technology implementation process, and effectively managing change throughout your organization.

Safely installing new versions of Maximo to take advantage of enhanced functionality offered by IBM Tivoli/Maximo.

Seamlessly connecting Maximo to your other Enterprise applications utilizing real-time or bulk processing services.
  • FinancialsIntegrating your accounting, purchasing, and inventory management capabilities.
  • Human ResourcesIntegrating your time reporting, training, and qualification capabilities.
  • Customer Service Integrating your account management, billing, and customer service capabilities.
  • SCADA Integrating your operations controls capabilities.
  • Document ManagementIntegrating your document storage and access capabilities.
  • GIS Integrating your spatial asset querying and viewing capabilities by identifying integration strategies to maximize the utilization of Maximo and GIS technologies and assist with the provisioning of these technologies to desktop users as well as mobile devices.
  • Vehicle Tracking Integrating your GPS locating and emergency response management capabilities.

Data mapping and migration assessment/planning that highlights the field level mapping, extraction methods, data collection methods, and any special data loading considerations. Collecting, standardizing and loading your legacy and enterprise data into your Maximo system.

Providing a thorough review of reports delivered with Maximo as well as an understanding of capabilities for Ad-hoc reporting and external report integration as well as offering full report conversion and development authoring.

Starboard offers a robust training curriculum. Starboard has developed a multimedia training methodology based on the tactical and strategic needs of implementing Maximo that is easily adaptable to meet or exceed specific client needs. This methodology includes using the following media that support recognized standards of delivery:

  • Interactive On-Line Learning (IOL) in Shareable Content Object Model (SCORM) compliant formats
  • Recorded Task Demos (RTD) recorded and delivered via client web services or YouTube Channels
  • Instructor Led On-Line Learning (ILOL) using web delivery tools such as WebEx
  • Instructor Led Classroom Learning (ILCL)
  • One-on-One Coaching (OC)
  • Cheat Sheets (single task instruction delivered via hard-copy or printable from client web services).

The courses that Starboard recommends be a part of a Maximo upgrade or implementation project include:

  • Core Team Maximo Orientation
  • Maximo 7.6 Navigation and Querying
  • Maximo 7.6 Asset Management
  • Maximo 7.6 Purchasing Management
  • Maximo 7.6 Work Management
  • Maximo 7.6 Service Desk
  • How to Create a Service Request
  • Workflow Assignments

IOL and RTD learning is just the beginning. Once a baseline of knowledge is established, individuals and small groups then attend job specific role-based training, usually in ILCL or OC environments where they learn to apply the concepts and basic functionality they previously learned to the specific tasks they will perform in Maximo. Should the client choose not to use the IOL courseware, we will provide the experience using ILOL learning, starting with general courses like Asset Management and Inventory Management followed by task coaching as identified.

A value added services that Starboard is able to provide is a “Train-the-Trainer” program which may offer cost advantages when training a large number of users and when training will become an on-going process. In providing a “Train the Trainer” approach, the initial courses for the trainers will also provide some instruction on how to facilitate training classes. Discussion will include common questions and issues encountered during training and how to address them, class pace, and student interaction. Training guides will be developed for each course, offering instructors a quick glance at the course objectives, course outline, and classroom exercises they should cover as part of the training.

Starboard will develop a training plan that includes the types of users, topics they will be trained in, schedule for training, training calendar, and instructor schedule. Starboard will also provide custom training materials for the end-user training based on the Maximo roles users will fulfill. These materials will contain screens and work processes specific to the client, and will serve as a supplement to delivered IBM user guides and other publicly available materials.

 

Discovering your business needs, identifying the most effective mobile solution(s), and helping implement them. Starboard consultants are certified Maximo and Mobile specialists. Giving you maps and data “where you need it, when you need it.” Starboard is able to offer extensive knowledge and experience regarding the selection, utilization, and deployment of mobile technologies. The mobility services Starboard offers include:

  • Assessment
  • Configuration
  • Customization
  • Provisioning
  • Workflows
  • Training
  • Support

Once the production migration is complete, Starboard will provide onsite technical and functional support. During our post-deployment support period, Starboard will answer functional questions users have on the “first use” of the system as well as to work with your staff to respond to any system issues that may arise.

Starboard Consulting, as an authorized IBM Level 1 and Level 2 support provider, offers our clients an alternative to using the IBM Support. Starboard primarily offers this level of support to clients we have implemented, because that way we know their system and can provide true “value add” to your Support Experience.

Contacting our Support is simple and easy:

  • Call 1-855-4MAXIMO (855-462-9466)
  • Email – support@starboard-consulting.com
  • SLAs – Starboard has standard service level agreements that correlate to the type of problem or issue you are encountering and will return most all requests within an hour.
  • You will receive an email acknowledging receipt of your request and a call back within set priority levels.
  • Production Support Issues, impacting Production users are given the highest priority and you will receive on-going status updates as the issue is worked.

The personnel at Starboard are highly skilled, motivated, energetic, and are certified with the skills necessary to solve your software problems or answer your questions. Our goal is to ensure your satisfaction each time you need to call on us for support.

Starboard offers specific expertise in the integration of Maximo and GIS. Starboard provides the integration of industry-leading ESRI GIS and IBM Maximo technologies to geospatially enable Maximo applications. Starboard works with clients to identify integration strategies to maximize the utilization of Maximo and GIS technologies and assist with the provisioning of these technologies to desktop users as well as mobile devices.

STARBOARD QUALIFICATIONS:

  • IBM Certified Deployment Professionals - Maximo EAM v5, v6 v7, 7.5, and 7.6
  • IBM Smarter Cities Certified
  • IBM Certified Support Associates
  • IBM Certified Solution Advisors
  • PMP Certified Project Managers
  • Smart Cloud Control Desk Certified Consultant
  • Maximo Mobile Work Manager Certified, SE
  • Maximo Mobile Inventory Manager Certified, SE
  • Maximo Mobile Everyplace Certified
  • Syclo Agentry Professionals
  • Java Certified Programmers
  • Oracle DBAs